Technology & Support
🔸 The Challenge :
When Horizon Retail Group approached us, they were frustrated with constant IT disruptions:
Their website would crash repeatedly during peak hours, costing them sales.
Customers reported “Not Secure” warnings because the site had no SSL certificate.
They had no backup system — one crash had already caused them to lose weeks of product data.
APIs connecting their CRM and inventory tools kept breaking, leading to order mismatches.
With no dedicated IT support, small technical issues turned into long outages.
The business owners were worried — they knew these problems were holding back growth and damaging customer trust.
🔸 Our Solution: DoFixes Approach
Hosting & Domain Management
We migrated their site to a reliable cloud-based hosting service, set up load balancing, and reconfigured domain settings for seamless uptime.
Website Security
SSL was installed immediately to fix the “Not Secure” issue. We added firewall protection, malware scans, and real-time monitoring to prevent future threats.
Backup & Recovery
Automated daily backups were put in place, with a simple one-click restore option. We also documented a recovery process so their team could act quickly if needed.
API & Integration
Our developers reconfigured CRM and inventory APIs, ensuring orders, stock levels, and customer data synced correctly.
Ongoing Support
Set up 24/7 monitoring with proactive alerts.
Delivered technical documentation for staff training.
Assigned a dedicated support team for rapid issue resolution.
🔸 The Results (Within 3 Months)
🚀 99.9% uptime — no crashes during high-traffic sales campaigns.
🔒 Security restored — SSL & firewall eliminated customer trust concerns.
💾 Zero data loss — daily backups safeguarded business continuity.
🔗 35% improvement in operational efficiency thanks to stable APIs.
📞 Support response time reduced from days → under 2 hours.
🔸 Conclusion
For Horizon Retail Group, technology went from being a headache to a growth enabler. By securing, stabilizing, and streamlining their infrastructure, DoFixes gave them the freedom to focus on scaling their retail business instead of worrying about downtime and data loss.